Refund policy

Return, Replacement & Refund Policy

Kutty Shilpi – Little Hands, Big Creations

At Kutty Shilpi, we want every little creator to enjoy a happy crafting experience. If your order arrives damaged, defective, incomplete, or incorrect, we are here to help.

1. Return Eligibility

We accept return or replacement requests in the following cases:

  • The product received is damaged or defective.
  • The order contains missing items, such as clay, paints, brushes, or craft tools.
  • The wrong product has been delivered.
  • The product received differs materially from its description on our website.

Please contact us within 48 hours of delivery and provide your order number, photographs of the product, and, where possible, an unboxing video.

2. Non-Returnable Items

For hygiene, product integrity, and safety reasons, we generally do not accept returns for:

  • Products damaged after delivery due to improper handling.
  • Used, opened, or partially consumed craft materials where the issue is not a product defect.
  • Products returned without their original packaging or included components, except where the packaging or components were themselves defective or missing.

We do not accept returns solely because a customer changes their mind or their child no longer wishes to use the kit. This restriction does not affect any rights available under applicable consumer law.

3. Replacement Policy

Once your complaint is reviewed and approved, we will arrange a replacement for the affected product or missing components, subject to availability.

If a replacement is unavailable or inappropriate, we will offer a refund where applicable.

4. Refund Policy

Approved refunds will be processed to the original payment method wherever possible.

We aim to initiate approved refunds within 7–10 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Refunds will be provided where required by applicable law, including for eligible defective, incorrect, deficient, or materially misdescribed products.

5. Return Shipping

If the return or replacement is due to our error, a defective product, or damage during delivery, Kutty Shilpi will bear the reasonable return shipping costs.

For other approved returns, any applicable return shipping charges will be communicated to the customer in advance.

6. Order Cancellations

Cancellation requests may be accepted before an order is dispatched. Once the order has been dispatched, cancellation may not be possible; eligible requests will be handled under this policy and applicable law.

If an order is successfully cancelled before dispatch, any payment received will be refunded as applicable.

7. How to Request a Return or Replacement

Please contact us with the following details:

  • Order number
  • Name used for the purchase
  • Description of the issue
  • Photographs or video showing the issue

Contact: [Insert your customer support email]
Business name: Kutty Shilpi
Website: https://kuttyshilpi.com

We aim to acknowledge complaints within 48 hours and resolve them as promptly as possible.

8. Policy Updates

Kutty Shilpi reserves the right to update this policy from time to time. The version published on our website will apply subject to applicable law.

Last updated: 28 October 2026